Frequently Asked Questions

Changes to Shipping due to Covid

The changes to shipping and delivery applies to those items made by us or sold by us in person. For the items printed onto products, shipping remains the same and is provided by Printful directly. Our printables are downloaded therefore not requiring shipping.

From the onset of Covid 19, we have stopped using the Israel Post office for our shipping. All items made by us or sold from us in person are now shipping using a courier service. This means that delivery is door to door thus reducing the need, on both ends, for anyone to have to go into a crowded post office.

In addition to door to door service, using a courier service means that a tracking number is provided from the time the package is collected. The package is traced at regular intervals and any updates that take place are sent to the customer via email.

Delivery takes anything from 3-7 business days from the time the package is collected from us. Business days are from Sunday to Thursday except for Jewish holidays or fast days.


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What Payment Methods are Available?

As with most online stores, we do have PayPal for a payment method. As of 20 May 2020, we have set up a payment option for you to pay via direct bank transfer. If you prefer to pay via direct bank transfer, this payment option becomes visible at the end of the check out process.

We are working on another payment option to allow for credit card payment. Please be patient while we work on this payment option.

Thank you for your interest in purchasing a product via Creations from Jerusalem. We do hope that you will find a payment method that meets your needs.


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Can I Give a Gift Voucher?

Gift Vouchers are a wonderful gift, especially if you are not sure of the needs, tastes or colour scheme for the person you are giving a gift to. Since Creations from Jerusalem is still relatively knew, we have many tasks still to complete. Designing our gift voucher is one of these tasks.

Please be patient while we complete setting up our store. In the meantime, if you would like to give a gift voucher, do be in touch and we would be happy to set something up for you. Currently we would be able to email your friend or loved one with an attractive email that states the gift and it’s value to be used within our online store.


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If I Order More Than One Item, Do They Ship Together?

That depends on the items that you purchase. Any items manufactured by us in person can be shipped together depending on the weight for shipping. Any of our designs that are printed on products may ship separately .


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I can’t Find the Answer to my Question

Creations from Jerusalem is developing and evolving. Questions and Answers are added as we progress or as a customer sends in a question. We would like our customers to have a satisfactory shopping experience. If you have any questions please do send us a question via our contact page.


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Is Creations from Jerusalem a Secure Site?

We respect your privacy and have ensured that Creations from Jerusalem is a secure site. You can see that our site is secure from the ‘s’ at the end of https when you enter the url in your browser.


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Who Makes the Items in Creations from Jerusalem Online Store?

Currently items are made by either Reb Eliyahu, Shoshanah or Shoshanah’s mother or a combination of the three. Some of the items are being created to become product lines e.g. our hand beaded jewellery.

Designs that are printed onto products e.g. our clothing, mugs and other are designed by Shoshanah Shear with input from Reb Eliyahu and Shoshanah’s mother.


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How Long Will It Take To Receive My Order?

The time taken for your order to reach you will depend on whether you are in Israel or outside. For those not in Israel, where you are located will make a difference. Postage can take 10 days – 2 weeks or longer.

For those who pay for registered shipping, a tracking number is provided that can help us to see where your package is. We ask you to please be patient as there are sometimes delays in postage which is out of our control.

Do keep in touch so that we are aware if there is any problem with the shipment and can follow up with any orders that are traceable, e.g. with a tracking number.


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Shipping Rates

Due to Covid, we have made some changes to our shipping. We no longer use the Israel Post for those items made by us but rather a courier service offering door to door delivery.

Payment rates are ₪46 (Israeli Shekels) for up to 10 kg anywhere in Israel. We are exploring the opportunity for delivery to a drop off point and will update if this becomes available.

For delivery outside of Israel, we do not yet have shipping costs. As per domestic the delivery is door to door service. Please be in touch for a quote.

The currency used for shipping as for products is in Shekkels which is the currency for Israel. You can find out the rate in your currency on this link.


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